At Justletgo we operate our practice to the highest standards, both professionally and ethically. Where applicable we are members of professional therapy organisations which ensure that our work is to a high standard and that we maintain and improve our skills through the use of continuous professional development (CPD). Full information about our therapies and treatments can be found on our dedicated BWRT, Reiki and Hypnotherapy pages.
See our Fees page for details of our practice fees and payment information.
All content of this web-site is designed for information purposes only and is not designed to replace your health care professional. You must not rely on any of the information to diagnose any condition. It is recommended that you visit a qualified health care professional for initial diagnosis and treatment.
No therapy is a “magic bullet” or “miracle potion”, and as such a successful outcome is dependant on many factors. We are totally committed to helping each client achieve their goals and resolve any issues for which they are attending for treatment, however the success of any therapy depends, amongst other things, on how well the therapist and client work together and both need to give 100% effort. The successful outcome of this process is also dependant on your willingness to change and to fully embrace the therapeutic process. The therapist may also decide to refer a client to another therapist or cease any treatment if they feel that it is in the client’s best interest, or if it is clear that the therapeutic process is not working. Any decision to do so will be taken only after fully discussing the reasons with the client. A client may also terminate their treatment at any time provided they give the appropriate notice so that any booked sessions may be cancelled without losing valuable practice time.
All written material, client notes and personal details are stored securely and are treated in the strictest confidence. We will never disclose any personal data or session information except in the following circumstances…
(a) it is demonstrably in the best interest of the client/patient to disclose relevant information to the client’s medical consultant or physician, and only when the client has given their written permission to disclose information to their medical consultant or physician
(b) where the law requires disclosure
(c) when sharing information with fellow professionals, in which case, client anonymity is guaranteed
(d) in the event of a complaint being made against a therapist, subject to the complainant providing written consent for their notes and records to be made available.
We are a busy practice and often sessions are booked back to back. Please arrive shortly before your session is due to begin and be prepared to wait a little while if a previous client is still in session, in the future it could be your session which has overrun!
Late/Cancelled sessions/Failure to attend
You may cancel or re-arrange a session up to 24 hrs before you are due to attend, however, if you cancel within 24 hours of the appointment time the full session fee will be payable. If you fail to turn up to a session and do not make contact within two days after the session time we reserve the right to charge the full session fee and re-allocate any future appointments to other clients.
If a client feels they have cause for complaint they may contact us by telephone, email or by post, providing us with as much information as possible. Justletgo will respond in a timely manner and will endeavour to resolve your complaint satisfactorily. In cases where a client wishes to make a formal complaint then they should address their concerns to the appropriate regulating body for the therapy concerned.
All our therapists carry full practice and public liability insurance.
Please Note: We have tried to provide you with comprehensive information about our practice, however if you have any further questions about our therapy practice terms and conditions, or require further information please contact us and we will endeavour to answer your questions.